The official home of cool t-shirts, retro gifts & more...

09-20 - Halloween Shop

Contact Us

Here at TruffleShuffle we love to hear from our lovely customers so if you have any questions whatsoever, please don't hesitate to get in touch with our ultra-friendly customer care team using one of the below options or simply email us at help@truffleshuffle.co.uk.

PS Just a little note to let you know that we're being super careful here at Truffle Towers when it comes to all things Coronavirus. Our warehouse superheroes are being even more diligent than usual when it comes to handling deliveries and your orders and everyone else is now working from home surrounded by cats, dogs and loved ones.
Any questions, please get in touch (ideally via Livechat or Email as we may take a little longer to answer phones at the moment) but please rest assured, orders are still being processed and delivered as normal by Royal Mail. If anything changes on that front, we'll keep you posted.
We REALLY appreciate your continued support of small businesses like ourselves in these unprecedented times!
Love all at Team TruffleShuffle ??

Chat to us Live!

Click the little chat icon in the bottom of the screen to chat to us LIVE during working hours and we'll try to answer your questions INSTANTLY!


Or...Whatsapp us!

Add +44(0)7400 555500 to the contact list on your smartphone and drop us a message during working hours for an instant response.

Telephone

Call us Monday - Friday, 9-5pm, GMT on +44 (0) 1179 828884 and speak to a real human being (yes really!)

Or leave us a message on our LiveChat and we will call you back at a time that suits you!

Skype

Call us on Skype and it's completely FREE to talk to one of our customer service team!
Skype Me!

Email

Click here to email us at help@truffleshuffle.co.uk and we'll always get back to you the same day and usually within an hour!

Twitter

Click here to tweet us on @truffleshuffle_ and we'll tweet you back pronto!

Facebook

More of a Facebooker? Get in touch by becoming a fan of our page here.

Write to us

TruffleShuffle.com

Unit 7 Third Way Corner

Third Way

Avonmouth, Bristol

BS11 9HL

(This is also the address for returns)

Boring Bits

TruffleShuffle Retail Ltd.

Registered in England No. 05461029

Vat Reg. No. 862596192

Send us a Message

Name
Email
Message

All other enquiries

For all non customer related enquires, please use the most relevant email address below and we'll get back you as soon as we can.

Sales/Advertising enquiriessales@truffleshuffle.co.uk
Press/PR/Celebrity enquiriespr@truffleshuffle.co.uk
Think we should be selling your products?buying@truffleshuffle.co.uk
Hi-res image requestshires@truffleshuffle.co.uk
Affiliate enquiriesaffiliate@truffleshuffle.co.uk
All other Head Office enquiresheadoffice@truffleshuffle.co.uk

Frequently Asked Questions

  • What are your UK delivery options?

    • UK SHIPPING OPTIONS

      Standard
      (2-3 working days)

      £3.95?(FREE on orders over £40)

      Express
      (1-2 working days)

      £5.95

      Next Day Delivery

      £9.95

  • What are your international delivery options?

    • WORLDWIDE SHIPPING OPTIONS

      Royal Mail International Tracked
      (5-20 working days depending on location)

      £12.95/2kg - £14.95/2kg

  • Where do you deliver?

    • We deliver to the following countries:

      Albania
      Andorra
      Antigua and Barbuda
      Argentina
      Armenia
      Australia
      Austria
      Azerbaijan
      Bahamas
      Bahrain
      Bangladesh
      Barbados
      Belarus
      Belgium
      Belize
      Bolivia
      Bosnia and Herzegovina
      Botswana
      Brazil
      Brunei
      Bulgaria
      Cambodia
      Cameroon
      Canada
      Canary Islands
      Chile
      China
      Colombia
      Costa Rica
      C?te d'Ivoire
      Croatia
      Cyprus
      Czech Republic
      Denmark
      Dominica
      Dominican Republic
      Ecuador
      Egypt
      El Salvador
      Estonia
      Ethiopia
      Falkland Islands
      Faroe Islands
      Finland
      France
      Georgia
      Germany
      Ghana
      Gibraltar
      Greece
      Greenland
      Grenada
      Guadeloupe
      Guatemala
      Guinea
      Honduras
      Hong Kong
      Hungary
      Iceland
      India
      Indonesia
      Ireland
      Israel
      Italy
      Jamaica
      Japan
      Jordan
      Kazakhstan
      Kenya
      Korea, Republic of
      Kuwait
      Kyrgyzstan
      Laos
      Latvia
      Lebanon
      Liechtenstein
      Lithuania
      Luxembourg
      Macao
      North Macedonia
      Malaysia
      Maldives
      Malta
      Martinique
      Mauritius
      Mexico
      Moldova
      Monaco
      Netherlands
      New Caledonia
      New Zealand
      Nicaragua
      Nigeria
      Norway
      Oman
      Panama
      Paraguay
      Peru
      Philippines
      Poland
      Portugal
      Puerto Rico
      Qatar
      Romania
      Russia
      Rwanda
      Saint Kitts and Nevis
      Saint Lucia
      Saint Vincent and the Grenadines
      San Marino
      Saudi Arabia
      Senegal
      Serbia
      Seychelles
      Singapore
      Slovakia
      Slovenia
      South Africa
      Spain
      Sri Lanka
      Suriname
      Sweden
      Switzerland
      Taiwan
      Tajikistan
      Tanzania
      Thailand
      Trinidad and Tobago
      Tunisia
      Turkey
      Turkmenistan
      Uganda
      Ukraine
      United Arab Emirates
      United States
      Uruguay
      Uzbekistan
      Vietnam
      Zambia
      Zimbabwe
  • What is your cut-off time?

    • If you place your order by 3pm (GMT) Monday-Friday we will ship your order on THE SAME DAY. Orders placed after 3pm on a Friday will not be despatched until the following Monday. And if you place your order on a bank holiday, it won't be dispatched till the next working day. This will all be confirmed for you at checkout too where we give you predicted delivery dates (or guaranteed if you go for our Next or Nominated Day service.)
  • How do I know what size to go for?

    • Because we source our clothing from lots of different brands and manufacturers – sizing can differ between ranges so every product page includes a size guide which is specific to that product so please check that out! For all our tees, we include a chest measurement in inches - divide the number in the column for your size by 2 and you will get the measurement from armpit to armpit. Handy to compare! Still unsure? Please just get in touch, our lovely customer services team are always happy to help recommend your perfect size. And if we get it wrong, we'll arrange an exchange for free!
  • I forgot to put in my discount code!

    • No problem! Simply get in touch with us quoting the discount code and your order number. Providing the order is eligible we can apply the discount our end and refund the discounted amount straight back via your original payment method.
  • Where is my order?

    • This depends on your delivery method – if you're not sure which you selected, please check your order confirmation email which will let you know when your order is due. If this date has passed, please check your tracking number if you have one or just get in touch. We are always happy to help with any queries you may have and can investigate any delays for you right away.
  • How do I return an Item?

    • You can return an item to us by filling in the returns form on your delivery note and following the simple instructions there. If you are unhappy with any aspect of your order or if there is anything else you are unsure about, please give us a call on 0117 982 8884 or drop us an email or live chat.

      If you have lost your returns form, you can print a new one here.

      Please include as much information as possible on your returns form, including your details, what you would like us to do with the return (we can offer a replacement in a different size, an exchange for another item, or a refund).

      Our returns address is:
      TruffleShuffle.com
      Unit 7, Third Way
      Avonmouth
      Bristol
      BS11 9HL

      When posting an item to us, please make sure to hold on to your proof of postage (the receipt you get from the Post Office).

      For anything else, please contact us – we are always happy to help!
  • Something from my order is missing/faulty/incorrect - what do I do?

    • If you're unlucky enough to receive a faulty or incorrect item or you're missing something from your order we're really sorry for the error (it doesn't happen very often, we promise!) Please give us a call on +44 117 982 8884 or send us an e-mail or live chat us and we will fix it for you, pronto and with the minimum fuss we promise!
  • I would like to cancel my order

    • Please get in touch ASAP either by phone on +44 117 982 8884 or e-mail to help@truffleshuffle.co.uk or by live-chatting to us here and have your order number to hand. We'll do our best to stop any orders which haven't already been dispatched!
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